Terms and Conditions
Placing an order indicates your acceptance of our terms and conditions. All payments must be with your own credit card and with adequate funds to make payment. Fraudulent use of credit cards will be reported to the relevant authorities. Your order will be immediately suspended or cancelled if you breach these terms and conditions.
Posting, Packaging & Delivery:
We package and send everything from our London based studio to ensure each item is of highest standard before shipping. All items will be sent from London.
Standard shipping may take between 2-5 days, however this may be delayed due to COVID restrictions. This time-frame may vary, being faster or a little slower depending on where you are based in the world.
Orders placed after 3.30pm on Friday - Sunday * will be processed for dispatch on Monday (excl. bank holidays)
Once your order has been packaged and sent, we will provide you with your personal tracking number in order to check progress of your delivery. This will be sent via email. If you have not received an email with a personal tracking number, please contact firstname.lastname@example.org and we will reply with the necessary information.
Most packages will require a signature on delivery, so please ensure you provide the correct address considering whether you are at work or have someone at home to sign for you.
If your parcel has not arrived between 14-21 working days, there is a great chance that it has been lost or delayed due to COVID-19 and the overwhelming amount of deliveries. Please contact us as soon as possible so we can escalate it to the appropriate team to carry out an in depth investigation. We sympathies with those who are experiencing delayed or lost parcels and deeply apologies for the inconvenience. However please note that although we cannot be held liable for the items delayed or lost, we will exhaust all our efforts to try and follow up with the investigation or recover what was potentially lost.