NSNATCHED offer an exchange only policy on our items. By purchasing from our website, you are agreeing to these terms and conditions.
We are aware that items can fit differently and urge customers to review our size chart and item description prior to purchasing. The customer care team is always willing to help customers in selecting their size, contact firstname.lastname@example.org if you are still unsure.
To make an exchange request contact email@example.com within 7 days, if you live in the UK and 10 days, for international customers from the date you receive your goods. The subject Exchange Request and include your order number.
Within the email please include the following:
- Your full name
- The item name you wish to exchange
- The size you originally bought
- The size you wish to exchange
- A brief detailed description of the issue you've experienced.
Once our customer care team has received all of this information, we will get back to you with a returns address.
You must return the item(s) back to us within 7 days (UK) and 14 days (International) of receiving the returns address from our customer care team.
NSNATCHED do not cover the shipping fees for returned items, this is the responsibility of the customer. We urge customers returning their items back to us to use a valid and insured postal service, as well as keeping their proof of postage.
We are not responsible for any item(s) unsuccessfully returned back to our office; it is the customer's responsibility to ensure the returns delivery is successful. In the event of an unsuccessful item return we will not be liable to offer an exchange on the item(s).
Please be aware all items will be inspected upon return. Items must be undamaged and in its original state of packaging, including tags. NSNATCHED reserve the right to refuse an exchange on items not returned in the required state.
Once your returned item has been received, allow up to 14 working days for the exchange to be processed and shipped out to you. Please note exchange requests are subject to size availability. In the case where your requested size is out of stock, an electronic store credit will be sent to the email address you used at checkout.